Last updated March 27, 2023
Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.
CANCELLATION
We allow customers to cancel orders before products are shipped. If your order is cancelled, you will receive a full refund.
However, if the product has already shipped, we will not be able to cancel the order for you.
RETURN/EXCHANGE CONDITIONS
All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
All items must be returned with their original boxes.
All items must be returned in one package.
Return/Exchange shipments must be made using the same service as the original delivery.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Customised items cannot be returned.
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
Order number
Proof of purchase
Video or photo of the faulty product
Step 2: After contacting customer service to obtain the return address, please pack the product and spare parts, and contact the courier company to pick up the item.
Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
Step 4:After the courier picks up the package, please take a photo of the return tracking number and email it to tophelmetfanoffice@gmail.com.
Refund
We will notify you by email once your return has been received and reviewed. We will also notify you to approve or deny your refund.
If your refund is approved, your refund will automatically be returned to your credit card or original payment method, which usually takes 3-5 business days.
Exchange
Once your return has been received and reviewed, we will notify you by email. We will also notify you of approval or denial of the exchange.
If your exchange is approved, we will help you reissue the updated goods within 5 working days.
RETURN/EXCHANGE ADDRESS
In order to ensure the smooth delivery of your return, please contact our customer service email address below to obtain the return address.
Email: support@tophelmetfan.com
We strive to respond to your questions within 24 hours.
