Last updated October 1, 2021
- Free standard shipping throughout the US.
- Expedited Shipping: $15, up to you.
- Delivery time = processing time + shipping time
ESTIMATED SHIPPING TIMES
|Shipping Method||Cost||Deliver Time||Remark|
|Standard Shipping||Free||7-14 Business Days||YunExpress/4PX|
|Expedited Shipping||$12||5-7 Business Days||DHL/UPS|
How long does it usually take for my order to receive the package?
Please refer to the following instructions:
1. Goods processing time: refers to the time it takes for the seller to prepare the goods. Different items have different processing times based on product category and quantity. Usually the processing time is about 1 business day.
2. Logistics delivery time: The delivery time varies depending on the delivery method. Shipping times vary based on your location and the origin of the package. Standard shipping usually takes 7-16 business days; expedited shipping within 5-10 business days.
Goods processing time: 2 working days.
Logistics delivery time: Standard: 7-14 working days
Expedited: 5-7 working days
We generally ship within 3 business days. After your order ships, you will receive an email with a tracking number.
How to check my parcel logistics track？
All orders include tracking information that is normally sent via email within 2 working days after the order has been shipped.
You can also track your order using your tracking number here.
If you have any difficulties, please send an email to firstname.lastname@example.org and we will send you your tracking information immediately.
What should I do if my package is lost/delayed?
Our parcels are delivered by well-known large logistics companies, and you can check the progress at any time. However, if lost/delayed for irresistible reasons, we can do this:
1. Maintain email communication
If your package is delayed for any reason, we will keep in touch with you via email as soon as possible to keep you updated on the status of your package and communicate a solution.
2. Resend the package
If the order is delayed and you need to receive the package urgently, you can contact us and we will re-issue the package using other shipping methods depending on the situation.
If you entered incorrect shipping information and cannot receive your package, you will not be eligible for reshipment or refund.
Customs & Duties:
(In most cases, packages shipped to the US & Canada don't require any additional fees.)
All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally.
Privacy and Security:
30-day money-back guarantee
Tophelmetfan Promise: If you are not satisfied with your purchase, you can return the item to us within 30 days of receiving it.
12 months warranty commitment
Tophelmetfan provides a 1 year manufacturer's warranty on all products sold on our website.
Lifetime Service Guarantee
We will provide lifetime support for all Tophelmetfan products and are ready to respond within 24 hours. Please contact us at email@example.com for more details.